Terms and Conditions
By placing an order from this Site you acknowledge that you accept the Conditions of Sale and are ordering the correct products. If you have any doubts or questions, please call us at 1-888-568-1117 before placing your order.
Please note all unpaid purchase orders are subject to one and one half percent (1 1/2%) per month interest rate begining 30 days after the invoice date.
Upon placing an order you understand and agree to the Battery Brokers Return and Shipping policies. We require ALL customer review the details listed both at the bottom of our site and at the following link before your order will be processed.
Shipping & Handling charges are not refundable. Please note returns may be subject to a 15% restocking charge (call for details). Signature may be required for UPS, USPS or Fedex delivery. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return. Customer will be responsible for paying the Address Correction fee of $8.00 (for 2016; this fee changes annually) for incorrect or incomplete shipping addresses.
Shipping & Handling Rates: Fedex and USPS is our primary shipping method. We calculate the actual shipping rate based on the weight and destination of your order. We include a handling charge and there may be a non refundable $6.00 handling charge on orders below $50.00 for merchandise. Shipping charges may be paid by us for larger orders reaching certain quantities. Signature may be required for Fedex and or USPS deliveries. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return.NOTE: We do not ship outside of the USA, except for US Military APOs (via USPS).
Loss & Damage From Shipping: You must keep the shipping carton and its contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged). You must report losses or damages to Battery Brokers immediately upon discovery. Battery Brokers can not refund or replace products without 1st investigating a claim with the shipping carrier. The shipping carton and its contents must be available for a loss/damage claim inspection.
Refunds & Returns: A Return Authorization is required for all returned product. All Returns must me made with 30 days of shipping. Please review our policy below. As stated, we may charge a 15% re-stocking charge and shipping & handling costs are not refundable.
How to request a RMA for a return:
WE DO NOT ACCEPT RETURNS AT
42 Meadow Brook Road
Randolph NJ 07869
YOU WILL RECIEVE TEH RETURN ADDRESS WITH YOUR RMA VIA EMAIL
Login to your account.
Click the ID # of the order you wish to receive a RMA for.
On the Order Info Page click on Registration of the return link.
Most RMA’s are processed within 24 hours but may take up to 72 hours. RMA’s will only be approved if they meet the terms and conditions as stated on our Terms and Conditions page.