About our company

• • Company address: 
    Battery Brokers LLC 42 Meadow Brook Road Randolph NJ
    
    Phone Number : 888-568-1117  This phone doesn't always have a live operator.  Please leave a message if there is no answer.

Office hours:

• • Monday through Friday, 

• • 9:00AM to 5:00 PM EST

• • Saturday: Closed

• • Sunday: Closed

Email us at: Contact US

• • Any questions regarding customer service, shipping status, our products, sales, high quantity discount, Click 

Payment

• 
  We accept only US currency. We accept four types of payment methods: 
   
• - Credit Cards 
• - Check
• - Purchase Orders (Municipal, First Responder, Military only, subject to credit approval)
• We accept American Express, VISA, Master, Discover credit cards. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Please make sure that your e-mail address and telephone number for billing address are valid . BatteryProStore.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the credit verification fails. If you have problems to place the order online, please contact us
  
   
• 
  We do not charge sales tax except for New Jersey and Florida shipping addresses, who, however, may enjoy a lower shipping cost because of shorter distance.
  
  New Jersey resellers, FLorida resellers and tax-exempted identities who wish not to be charged with sales tax can contact us to place an office order.
• For full terms and conditons please visit Shipping and Returns Page.
   
• 
  We will ship your order out within same day or 1 day after we get your order confirmation during weekdays providing we have your item in stock. Orders are place after 12.00 PM (EST) will be processed on the next business day. Order placed on weekend or holidays will be shipped on next business day.
   
• Shipping rate
   For USPS, we use Live rate and Federal Express. Please put your zipcode during your checkout process and the online system will provide shipping cost to you. 
  
   
• 
  We provide one year warranty for BatteryBrokers products. For exact warranty information, please refer to detailed product introduction. Our brief return policy is as the following:

• Shipping charges are non-refundable.
• DOA/Defective products are allowed for return for replacement or credit.
• All non-defective returns for credit are subject to .
• All returns must be within 30 days of the invoice date. Thereafter, all sales are final.
• All returns must be in original factory cartons with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
• Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
• Return authorization must be received within 7 business days from the date of the RMA or the return will be refused.
• All products are sold with their respective manufacturer's warranty.
• All replacement items will be shipped after we have received and processed your defective return. A new tracking number will be sent to you on the replacement item when it ships.
• All credits will be made back to the original payment method.
• We will not be held responsible for you ordering the wrong product(s) all refusals will be credited minus the freight charges.
• If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged. 
  
   
• How to return an item?
  First, please read above warranty and return policy carefully to make sure you are qualified to return an item for repairing or credit. Then send your email to request the RMA number at Contact US. We will issue and email you RMA number together with return instructions within 1 or 2 business day after we get your request. With that number clearly written on your package box, you can ship your item back to us. Please include the following information, when you request RMA number:
  
  Your Name (used to place the order):
  
  Your Email address:
  
  Your Address: 
  
  Your Phone number:
  
  Purchase date:
  
  Product Quantity: 
  
  Your device model: 
  
  Problem description:
  
  Your request: (Replace or Refund)
  
  Special comments:
  
   

Sincerely,


BatteryBrokers.com 
Monday through Friday, 
9:00AM to 5:00 PM EST
Saturday: Closed
Sunday: Closed